Policies
Shipping Policies
Orders are typically shipped next business day however, they can take up to 3 business days to ship.
If your order needs to be rushed, please contact us at holistic_momma@gmail.com before placing the order so we can help you make special arrangements.
The 3-Day Priority Shipping option guarantees delivery of your package in 3 business days or less, after 1 business day of handling. Please be sure to take weekends and holidays into consideration. Saturday deliveries are not guaranteed.
If your order does not arrive in the 3-Day window and the total of your order prior to shipping is less than $50, you may be refunded the $3.50 difference between Priority and Standard shipping. If your order is more than $50 prior to shipping, you may be refunded the full cost of shipping.
Free shipping in the US applies to all orders over $250. If a coupon is applied to your order, the subtotal must be over $250 after the discount for the free shipping option to appear.
If you place multiple orders, we will not combine the shipping cost. This is due to the transaction fee applied to each order by Shopify and PayPal — every instance of checkout is taxed a set fee plus a percentage of the order, and multiple checkouts for a single order are not factored into our pricing for items. In short, combining shipping costs for multiple orders costs us money. Please be sure you have everything you want in your cart BEFORE you check out.
International Shipping
Holistic Momma, LLC does not ship internationally at this time. We hope to add international shipping soon. Stay tuned!
Coupons
Only one coupon may be used at a time on an order. If you place two separate orders to use two different coupons, you must pay for shipping on both orders — we will not issue a refund on the shipping cost of the second order.
Coupons cannot be applied to orders that have already been submitted, so if you have questions about using a coupon or a coupon that doesn’t appear to work, please contact us prior to placing your order so that we can help.
Gift Cards
We offer gift cards as an option to provide to your loved ones and/or friends. Gift cards are non-refundable, and are valid for up to two years from the date of purchase. They are valid for both in-store and online purchasing.
Order Cancellations & Corrections
Once an order has been placed it may not be cancelled. If there’s an issue with your order or you notice an error with shipping or billing information, please contact us right away at Holistic_Momma@gmail.com and we’ll work with you to get it corrected.
Refunds & Returns
All items except Apothecary herbs and digital goods (see below) are eligible for a full refund with return within 14 days of delivery. The buyer must pay for return shipping and the refund will be issued to the payment method that was used once the item has been received in good condition. It is the buyer’s burden to ensure proper packaging to prevent breakages in return shipping, and to take out shipping insurance if desired. The date of delivery is defined by the date shown on the order’s tracking information. If you would like to return your item(s) for a refund, you may contact us at Holistic_Momma@gmail.com or use the contact form to begin the return process.
In the event you receive an item which has been damaged in shipping, please send an email to Holistic_Momma@gmail.com with a photo of the damaged item and we’ll be happy to refund your order back to the payment method originally used. Damaged items must be reported within 3 days of delivery to be eligible for a refund. The date of delivery is defined by the date shown on the order’s tracking information.
If your order is lost in transit, please contact us as soon as possible so that we can try to help locate it. If your order can’t be found, a full refund will be issued to the original method of payment.
Apothecary Items
All items in the Apothecary collection are non-returnable for the health and safety of ourselves and our customers. Refunds for Apothecary items will be handled on a case-by-case basis, in the event that there is significant damage in shipping.
Please note that items listed as whole herbs are still prone to breakages in shipping, and often have arrived to us with breakages. We will not issue refunds based on any percentage of non-whole pieces, dust, crumbs etc. in any given order.
Buyers are solely responsible for their own use of Apothecary herbs. Holistic Momma, LLC assumes no liability for misuse of these items nor for any allergic or otherwise negative reactions. We strongly urge buyers to contact a doctor prior to use for information about how herbs will interact with their medications and other conditions, and again if use of an item causes a negative reaction.
Other Notes
All dimensions of products are rounded estimates. Product weights are exact with a ~0.1 oz margin of error. Colors of items are represented as closely to the actual item as possible, but please note that lighting and differences between computer monitors will affect this.
Holistic Momma, LLC reserves the right to update or change these policies at any time.